Privacy Policy

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Aero Charter Elite Services, LLC 

dba Aviation ACES 

Effective Date: April 20, 2026 

Last Updated: April 20, 2026

Aero Charter Elite Services, LLC dba Aviation ACES (“Aviation ACES,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website aviation-aces.com (the “Site”), inquire about or book private jet charter services, aircraft management, or other aviation-related services (collectively, our “Services”), or otherwise interact with us, including through SMS/text messaging.

This policy applies to information collected through the Site and our Services. It does not apply to information collected offline or by third-party aircraft operators except as described below.

By using our Site or Services, you consent to the practices described in this Privacy Policy. If you do not agree, please do not use the Site or Services.

We collect information to provide safe, efficient, and personalized aviation charter and related services.

Personal Information includes:

• Contact and Account Information: Name, email address, mailing address, phone number (including mobile numbers for SMS communications), company name (if applicable), and login credentials if you create an account.
• Booking and Travel Information: Passenger names and contact details, flight dates/routes, preferences (e.g., catering, ground transportation), and any special requests or health accommodations.
• Payment and Financial Information: Credit card or other payment details processed securely through third-party providers.
• Identification and Verification Data: Government-issued ID or passport details when required for security or regulatory compliance (often handled by the operating carrier).
• Communications Data: Inquiries, support requests, survey responses, and any information you provide when signing up for SMS/text alerts.
• SMS/Text Messaging Information: When you voluntarily provide your mobile phone number and consent, we collect and store your phone number, consent records (including date, time, and the exact consent language presented), and any opt-out requests.

Sensitive Personal Information: We may collect limited sensitive data (e.g., health-related information for flight accommodations or precise geolocation for flight-related needs) only with your consent or as strictly necessary for the Services. We do not collect or process sensitive data for targeted advertising.

Non-Personal or Automatically Collected Information:

• Browser type, device type, operating system, IP address, internet service provider, and usage data (pages visited, time spent, referral sources).
• Aggregated or de-identified data that does not identify you.

Information from Third Parties: We may receive passenger or booking details from clients, travel agents, or partner aircraft operators. We treat this information consistently with this Policy.

We do not knowingly collect personally identifiable information from children under the age of 13 without verifiable parental consent. Our Site and Services are not directed to children.

We use the collected information for the following purposes:

• To provide, operate, and improve our Services, including processing charter bookings, coordinating flights, and delivering customer support.
• To facilitate payments and complete transactions.
• To communicate with you about bookings, inquiries, updates, safety notices, or flight changes (via email, phone, or SMS).
• To send SMS/text messages: This includes transactional/operational messages (e.g., booking confirmations, flight alerts, itinerary changes) and marketing/promotional messages (e.g., exclusive charter deals, special offers, and aviation-related promotions), but only if you have provided prior express written consent for marketing texts.
• To personalize your experience and respond to your preferences.
• To send marketing and promotional communications (email or SMS, where consented).
• To improve our Site, Services, and customer experience through analytics.
• To run promotions, surveys, or contests.
• To comply with legal obligations, including FAA, TSA, or other aviation regulations, tax requirements, and data breach notification laws.
• To protect our rights, prevent fraud, ensure safety and security, and enforce our agreements.

SMS-Specific Use: We use phone numbers solely for the purposes to which you consented. Marketing SMS will be sent only after obtaining your prior express written consent. Transactional SMS may be sent based on prior express consent (e.g., when you provide your number during a booking inquiry).

We offer SMS communications to enhance your experience with timely updates and offers. We will never send marketing or promotional SMS without your prior express written consent.

How We Obtain Consent:

• You may provide consent through a clear, affirmative action on our Site or during the booking process (e.g., checking a dedicated box on a form or signup field).
• Example consent language we may present: “By checking this box and providing your mobile number, you agree to receive recurring automated marketing and promotional text messages from Aero Charter Elite Services dba Aviation ACES about private jet charter services, special offers, and flight alerts. Message frequency may vary (e.g., up to 4–8 messages per month). Message and data rates may apply. Consent is not a condition of purchasing any goods or services. Reply STOP to unsubscribe, HELP for help. You can view our Privacy Policy and Terms of Use for more details.”
• We maintain records of all consents, including the exact language shown, timestamp, and source.

Opting Out: You may revoke consent at any time by replying STOP to any text message we send, or by contacting us using the details below. We will process opt-outs promptly in accordance with the Telephone Consumer Protection Act (TCPA) and the Florida Telephone Solicitation Act (FTSA). Once you opt out of marketing texts, we will honor your request and not send further promotional messages.

Important: Even after opting out of marketing SMS, you may still receive transactional or operational texts related to an active booking, flight safety, or essential service updates unless you specifically request otherwise.

We comply with the Telephone Consumer Protection Act (TCPA), Florida Telephone Solicitation Act (FTSA), and all applicable federal and state laws regarding SMS communications. Messages are sent only during reasonable hours (generally 8:00 AM to 9:00 PM in your local time zone).

Our Site uses cookies, web beacons, and similar technologies to enhance functionality, analyze usage, and deliver relevant content. You can manage cookie preferences through your browser settings. Note that disabling certain cookies may limit Site functionality.

We may use third-party analytics providers and advertising partners. This Privacy Policy does not cover their practices—please review their policies.

We do not sell your personal information. We may “share” personal information for cross-context behavioral advertising under California law; you have the right to opt out (see Section 8).

We do not sell personal information, including phone numbers collected for SMS.

We may share your information (including phone numbers and SMS consent records) in these limited circumstances:

• With service providers and contractors who perform services on our behalf (e.g., SMS delivery platforms, marketing platforms, payment processors, website hosts, email service providers, or aircraft operators for charter fulfillment). These parties are contractually obligated to protect your data and use it only for the specified purposes. We do not share SMS opt-in data with third parties for their own marketing purposes.
• With business partners (e.g., aircraft operators, ground handlers, or affiliates) as necessary to deliver the Services.
• For legal and compliance reasons: To comply with laws, respond to legal requests, enforce our rights, or protect safety and security.
• In business transfers: In connection with a merger, acquisition, or sale of assets (with appropriate protections).
• With your consent or at your direction.

We retain your personal information, including SMS consent records and phone numbers, for as long as necessary to fulfill the purposes outlined in this Policy, comply with legal obligations (including Florida record retention requirements for transactions), resolve disputes, and enforce agreements. Transaction and booking records are typically retained for at least 5–7 years for accounting, tax, regulatory, and compliance purposes (e.g., TCPA demonstration). When no longer needed, we will delete or anonymize the information, or securely archive it if immediate deletion is not possible.

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. This includes encryption for sensitive transmissions (e.g., SSL/TLS) and secure payment processing.

However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security. Transmissions, including SMS-related data, are at your own risk.

General Rights:

• You may request access to, correction of, or deletion of your personal information, subject to legal exceptions.
• You may opt out of marketing emails or SMS by using the unsubscribe mechanisms provided or by contacting us.
• You may manage cookies through your browser.

California Residents (CCPA/CPRA): 

California residents have rights to know, delete, correct, opt out of sale/sharing, and limit use of sensitive personal information. Submit verifiable requests by emailing info@aviation-aces.com or calling 954-235-6261.

Other State Residents (Virginia, Colorado, Connecticut, Utah, and others): You may have similar rights under applicable state privacy laws. Submit requests using the contact information below.

Florida Residents: We comply with the Florida Information Protection Act (FIPA) for data security and breach notification.

Exercising these rights will not affect transactional communications required for active bookings.

In the event of a security breach involving personal information, we will notify affected individuals and relevant authorities as required by law, including Florida Statutes §501.171.

Our Site may contain links to third-party websites or services. We are not responsible for their privacy practices. If you log in using a third-party account (e.g., Google or Facebook), we receive certain profile information from that provider and use it only as described here.

Our Site and Services are primarily for users in the United States. If you access from outside the U.S., your information may be transferred to and processed in the United States. By using the Site, you consent to this transfer.

We may update this Privacy Policy from time to time. We will post the revised version on the Site with a new “Last Updated” date. Your continued use of the Site or Services after changes constitutes acceptance of the updated policy. We encourage you to review this Policy periodically.

If you have questions, requests, or concerns about this Privacy Policy or our data practices, please contact us:

Aero Charter Elite Services, LLC 

dba Aviation ACES

12200 SW 112th Street Rd 

Dunnellon, FL 34432

Phone: 954-235-6261 

Email: info@aviation-aces.com